Information We Collect

We may collect personal information that you voluntarily provide when you contact CP Services, request a quote, schedule a consultation, or inquire about our services.

Depending on how you interact with our website, this may include:

• Your name
• Email address
• Phone number
• Property or project location
• Information about your concrete, soil, foundation, retaining wall, or other project
• Details about the services you are interested in
• Information included in messages, inquiries, or other communications you send to us
• Any other information you voluntarily provide through our website or during communications with our team

We only request information that is reasonably necessary to respond to your inquiry, understand your project requirements, provide information about our services, or communicate with you.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard website technologies and analytics tools.

This information may include:

• Your IP address
• Browser type and version
• Device type
• Operating system
• Pages visited and content viewed
• Date and time of your visit
• Referring website or webpage
• General geographic information
• Website interaction and usage information

This information is generally used in aggregate to understand how visitors use our website, improve website performance, monitor technical issues, and improve the overall user experience.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website traffic, and analyse how visitors interact with our website.

Cookies are small files stored on your device that can help a website recognize your browser and remember certain information.

Depending on how the website is configured, cookies may be used for:

• Website functionality and performance
• Analytics and website traffic measurement
• Understanding how visitors navigate the website
• Improving website content and user experience
• Supporting third-party website and analytics services

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

How We Use Personal Information

CP Services may use personal information for purposes including:

• Responding to questions and inquiries
• Responding to quote and consultation requests
• Discussing concrete lifting and levelling projects
• Understanding project requirements and site conditions
• Providing information about concrete lifting, foam injection, void filling, soil stabilization, foundation backfilling, retaining wall repair, and related services
• Preparing estimates or recommendations where appropriate
• Communicating with customers and prospective customers
• Providing requested services and information
• Improving our website, services, and customer experience
• Monitoring website performance and usage
• Maintaining website security and preventing misuse
• Meeting applicable legal, regulatory, accounting, or administrative requirements

We do not use personal information for purposes unrelated to the reason it was collected unless permitted or required by law or you have provided appropriate consent.

Project and Service Information

When you contact CP Services about a project, you may provide information about your property, concrete surfaces, soil conditions, foundation, retaining walls, project location, or desired services.

This information may be used to understand the nature of your project, determine appropriate solutions, communicate with you, and provide recommendations or estimates.

Project information may also be retained as part of our business records when reasonably necessary for customer service, project management, warranty, accounting, or other legitimate business purposes.

Consent

By providing personal information through our website or contacting CP Services, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy, subject to applicable privacy laws.

Where required, we may seek additional consent before collecting, using, or disclosing personal information for a particular purpose.

You may withdraw consent in certain circumstances by contacting us. Withdrawal of consent may not apply where continued collection, use, or disclosure is permitted or required by law or where the information is necessary to fulfil an existing business or contractual obligation.

Disclosure of Personal Information

CP Services does not sell or rent personal information.

We may disclose personal information where reasonably necessary to operate our business, provide services, communicate with you, or meet legal obligations.

This may include disclosure to:

• Service providers that assist with website hosting, maintenance, analytics, communications, or other technical services
• Contractors, suppliers, or other service providers where reasonably necessary to complete a project or provide requested services
• Professional advisors or service providers where reasonably necessary for business operations
• Government authorities, regulators, courts, or law enforcement where required or permitted by law
• Other parties where you have provided consent or where disclosure is otherwise permitted by applicable law

We take reasonable steps to ensure that third parties handling personal information on our behalf use that information only for appropriate purposes and protect it appropriately.

Google Tag Manager and Analytics

Our website uses Google Tag Manager and may use analytics technologies to help us understand website traffic, visitor behaviour, and website performance.

These technologies may collect information such as your IP address, browser and device information, pages visited, referring information, and interactions with the website.

Analytics information may be used to improve website functionality, content, marketing effectiveness, and user experience.

Third-party analytics providers may process information in accordance with their own privacy policies and terms.

Third-Party Services and Websites

Our website may contain links to third-party websites, platforms, or services, including social media platforms or other websites that may be relevant to our business or services.

Once you leave our website, this Privacy Policy no longer applies to information collected by those third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

CP Services is not responsible for the privacy practices, content, security, or data handling practices of third-party websites.

Protection of Personal Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

These safeguards may include appropriate access controls, secure systems, password protections, security monitoring, and limiting access to personal information to individuals who require it for legitimate business purposes.

No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. For this reason, we cannot guarantee the absolute security of information transmitted to us through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain appropriate business records, resolve inquiries, comply with legal or accounting obligations, or otherwise meet legitimate business requirements.

When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with our business practices and applicable legal requirements.

Accessing and Correcting Your Information

You may contact CP Services to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected.

Depending on the circumstances and applicable law, we may need to verify your identity before responding to a request.

Certain information may be exempt from access or correction requirements under applicable law.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, how your personal information is handled, or a privacy-related concern, please contact CP Services.

We will review privacy concerns and make reasonable efforts to address complaints or questions in accordance with applicable privacy requirements.

Changes to This Privacy Policy

CP Services may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable privacy requirements.

When changes are made, the updated version will be posted on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy or our handling of personal information, please contact us:
CP ServicesWindsor, OntarioPhone: 519-980-1753